Before
What to prepare before asking for a quote or starting a project.
Impreshens / FAQs
FAQs
Answers
Frequently asked questions about working with Impreshens on websites, eCommerce, design, print and photography.
Overview
Straight answers before you brief the work.
The questions we hear most often are usually practical: what do you need from us, how long will it take, can you work with existing assets, can you handle design and print together, and what happens after the website or campaign goes live?
This page gives direct answers so you can plan with confidence. Every project is different, but most successful briefs start with the same foundations: clear objectives, available content, realistic deadlines, agreed responsibilities and a route for approvals.
If your project spans more than one discipline, we can help shape the order of work so photography, content, design, build and production support each other.
What this means
- Briefing and quote requirements
- Artwork, content and image preparation
- Project review and approval stages
- Aftercare, updates and reorders
FAQs
How we make it useful.
Each part of the studio has a practical job, from first brief to live work, production or aftercare.
During
How reviews, artwork checks, content decisions and approvals are managed.
After
How handover, support, print reorders and future improvements can work.
Studio Notes
Common questions, practical responses.
We keep the answers grounded in delivery. If artwork is not print ready, we will explain what needs correcting. If a website brief is missing product data, we will say so early. If a campaign needs photography before design can be finalised, we will plan the sequence around that dependency.
That directness protects quality and timing. It also helps clients understand where budget is best used: improving the underlying content, producing better imagery, strengthening the user journey or choosing a print specification that suits the job.
Clear answers make complex creative and production work much easier to start.
Built for real projects where design, commerce, content and production need to work together.
Useful Answers
Questions clients ask before starting.
Clear expectations make projects easier to brief, approve and deliver.
Do we need all content ready before starting?
Not always. We can begin with a content plan and help identify what is missing, but final design and build decisions are stronger when key product, service and brand information is available early.
Can you work with existing logos, imagery or artwork?
Yes. We can review existing assets, improve what is usable and advise where new photography, design or print-ready artwork would make a meaningful difference.
Do you handle both website and print requirements?
Yes. That is one of the advantages of the studio: eCommerce, web, design, photography and print can be planned together rather than treated as separate projects.
What happens after launch or delivery?
We can support updates, campaign changes, print reorders, content improvements, SEO work and further design requirements as the business grows.
Can you help if our artwork is not print ready?
Yes. We can check file size, bleed, safe areas, resolution, colour setup and format, then advise what needs changing before production.
How do we start?
Send the brief through the contact form with the key objective, deadlines, existing assets and any examples or references. We will respond with the next practical step.
What is an eCommerce website?
An eCommerce website is an online store that enables businesses and customers to buy and sell products or services over the internet.
How long does it take to build a bespoke eCommerce website?
Most custom eCommerce websites take between 8-12 weeks to complete, from the initial discovery phase through to launch. Timelines can vary depending on project requirements and how quickly content and information are provided.
Is support available after the project is completed?
Yes. We provide two weeks of complimentary support after launch. Ongoing maintenance and support plans are available if required.
Who owns the website and its content?
You retain full ownership of your domain, website, design assets and source code. You will also have complete administrative access to your CMS and hosting account once the site is live.
Which platform do you use and why?
We primarily work with open-source platforms, selecting the most suitable solution based on your business goals, technical requirements and budget.
Can I update the website myself after launch?
Yes. You will have full access to the website admin area, allowing you to manage products, content, images and blog posts without relying on a developer for routine updates.
Why do I need a maintenance or hosting plan?
A maintenance plan helps keep your website secure, updated and running smoothly. It can also cover technical support, content updates and issue resolution, helping to prevent problems before they affect your business.
How much does a professional website cost in the UK?
Small business websites generally range from GBP 3,000 to GBP 8,000, while larger eCommerce projects can cost significantly more depending on complexity, integrations, catalogue size and functionality.
Do I need to provide content and images?
You can provide your own content and imagery, but we can also support copywriting, product photography, image preparation and content planning if the project needs stronger material before design begins.
What is the difference between a freelancer and an agency?
Freelancers usually work independently, while an agency gives you access to several disciplines across strategy, design, development, SEO, photography, marketing and print production.
Will my website work on mobile devices?
Yes. Modern websites should be built responsively so they work smoothly across phones, tablets, laptops and desktop screens, with navigation, forms and checkout journeys designed for real customer behaviour.
Do web design agencies offer marketing services?
Many agencies offer additional services such as SEO, Google Ads management, content marketing, email campaigns and social media support. We focus on the services that connect directly to measurable business growth.
Do you build bespoke websites or use templates?
We can advise on the right route for the brief. A bespoke build usually offers better performance, flexibility, scalability and security, while selected framework or theme work can be useful where budget or timing is tighter.
What does your discovery process include?
Discovery can include competitor review, user research, website audits, analytics checks, conversion analysis, project scoping and technical planning so design decisions are based on commercial needs rather than guesswork.
Is SEO included?
We plan SEO from the structure up, including page architecture, metadata, image optimisation, internal linking, redirects where needed and technical setup. Deeper SEO campaigns can be planned as ongoing work after launch.
How do you improve conversions?
We look at user experience, calls to action, forms, navigation, checkout flow, content clarity, trust signals and analytics tracking so visitors have a clearer path from interest to enquiry or purchase.
Can the website grow with my business?
Yes. Scalable planning allows room for new service pages, landing pages, eCommerce features, integrations, marketing tools and content expansion without forcing a costly rebuild too soon.